Shipping Policy

Shipping Policy

Last updated: {{ "now" | date: "14/12/25" }}

Thank you for shopping with {{ jewelmoon.in }}. We are committed to delivering your order accurately, in good condition, and always on time.

Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after 5:00 PM IST will be processed the next business day.

  • During high-volume periods or promotions, processing times may be slightly longer.

Shipping Time & Delivery

  • Domestic Shipping (India):
    Orders are typically delivered within 3–7 business days after dispatch.

  • Delivery timelines may vary depending on your location, courier partner, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

  • Free Shipping may be available on select products or orders above a certain value (as mentioned on the website).

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS.

  • You can track your order using the link provided or by logging into your account on our website.

Shipping Partners

We work with reliable courier partners to ensure safe and timely delivery of your orders.

Delivery Issues

  • If the package is delayed due to courier issues or incorrect address details, we will assist you to the best of our ability.

  • {{ jewelmoon.in }} is not responsible for delays caused by natural calamities, strikes, or government restrictions.

Incorrect or Incomplete Address

  • Please ensure that your shipping address and contact details are correct at checkout.

  • We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Damaged or Missing Packages

  • If your order arrives damaged or with missing items, please contact us within 48 hours of delivery.

  • Share clear photos or videos of the package and product to help us resolve the issue quickly.

International Shipping

  • Currently, we do not offer international shipping.
    (You can edit this section if you ship internationally.)